Remote assistance is a Windows feature originally released as part of
Windows XP. The function allows an outside party to
directly access a computer remotely, provided electronic permission is
given by the owner of the computer being remotely accessed. This allows
technical support personnel to give help directly, instead of instructing the user in the steps necessary for computer repair. It also circumvents
the need for support professionals to travel to the computer's location when highly intricate system commands are necessary for repairs. Windows
Vista introduced a new system that makes remote assistance even easier.
Instructions
Open the "Start" menu; navigate to "All Programs," then "Maintenance" and click on
Remote Assistance. This will open the "Remote Assistance" window.
Select "Invite someone you trust to help you." This will bring you to the
next step.
Enter the necessary information in the slots provided.
Create a password for the session. Inform your counterpart of the password,
and ask them to begin the remote assistance session.
Wait for a pop-up box to appear; it will ask you for permission for the remote
assistance session to begin. Select the option that allows the session to begin.
This will start the remote assistance session.
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